ACH Authorization & Dispute Policy

(Applies to all reimbursement transactions processed through the OpenEd Platform)

Last Updated: April 24, 2025

1. Scope & Purpose

This policy explains how My Tech High, Inc., dba OpenEd ("OpenEd," "we" or "us") manages electronic reimbursements for approved educational expenses and any associated ACH debits. It supplements the Terms of Service, Privacy Policy, and governs all Users who link a bank account via OpenEd’s designated payment processor (e.g., Plaid) to receive funds from OpenEd.

**2. Authorization to Credit and Debit**

By linking a bank account to your OpenEd account, you (the "Account Holder") authorize OpenEd and its financial‑institution partners to:

Initiate ACH credits to reimburse approved educational‑expense claims.
Initiate ACH debits only as needed to:
• correct an erroneous or duplicate credit;
• recover an overpayment or outstanding balance if you withdraw or your student fails to meet program‑participation requirements (work samples, attendance logs, required testing, adherence to the approved education plan);
• resolve a returned or rejected item.

All transfers are made through the NACHA network and are subject to NACHA Operating Rules and Regulation E.

2.1 One‑Time & Recurring Transactions

One‑time reimbursements are credited after each claim is approved.
For recurring monthly reimbursements, OpenEd will provide at least 10 calendar‑days’ advance notice of the first credit/debit in any new series and of any material amount change.

3. Revocation or Modification of Authorization

You may revoke or change this authorization by both:

updating payout settings in the OpenEd Platform and
emailing [email protected] or calling +1 (317) 967-9089.

Revocation requests require up to five (5) business days to process. Revoking authorization does not cancel any outstanding repayment obligations.

4. Returned or Rejected Transactions

If an ACH debit is returned for insufficient funds, account closure, or other reasons, OpenEd may:

notify you of the return, and
re‑initiate the debit once for the correct amount after at least two (2) business days.

Unresolved balances may pause future reimbursements. You may request an alternate repayment plan by emailing [email protected]; approval is at OpenEd’s sole discretion and may affect program eligibility.

5. Disputes & 60‑Day WSUD Window

Under NACHA rules you may dispute an unauthorized debit for up to 60 calendar days from the settlement date:

Contact your bank and complete a Written Statement of Unauthorized Debit (WSUD).
Forward a copy of the WSUD to [email protected] or upload it via the Parent Portal so we can investigate promptly.
If your bank returns the debit within the 60‑day window, OpenEd will honor the return. You may still owe any legitimate balance per program terms.

6. Overpayment Recovery & Partial Repayment Plans

If you receive funds greater than your approved reimbursement total, OpenEd may debit the overage or invoice you. Partial repayment plans are considered case‑by‑case upon written request to [email protected].

7. Data Security & Record Retention

Bank‑account credentials are entered and stored only by our third‑party payment processor (currently Plaid); OpenEd never sees or stores them.
All ACH files are encrypted in transit and at rest.
OpenEd retains a copy of each electronic authorization (timestamp + IP address) and related ACH logs for a minimum of two (2) years after the final transfer, as required by NACHA.

8. Contact

Questions about this policy or an ACH transfer?

Email [email protected] or write:

OpenEd Processing Team

224 S Main St #438

Springville, UT 84663

Phone: (858) 480‑1676