Q: My order was cancelled. Should I reorder my items?
A: If you receive an email that your order was cancelled, please don't place your order again. This will just lead to a duplicate order that will also be cancelled.
As of 8-28-25, we're facing some technical issues with the direct order process that has led to some orders being cancelled. We're very sorry for any inconvenience!
If your order is cancelled, we recommend that you purchase your items separately, then submit them for reimbursement. That'll guarantee that you don't have to wait for these issues to be resolved to receive your items.
Q: Should I log into my personal or business Amazon account to place a direct order?
A: Nope, there's no need to log into your own Amazon account to place a direct order.
After you click the Start Shopping on Amazon button, you'll be taken to Amazon already logged in with an OpenEd account.
Q: Can I cancel a single item in my order?
A: If your order is still pending (meaning that it hasn't been approved yet), you can absolutely cancel a single item from your order!
Either email us at [email protected], or use the convo icon in the bottom right corner of the OpenEd platform to start a live chat with one of our support agents; we'll help you cancel your item.
Q: What happens if one item in my order is rejected or out of stock?
A: No worries! Our team can partially fulfill your order so that you get all of the other items that weren't rejected or out of stock.
Q: Is the price that I see for an item when I check out fixed?
A: Unfortunately, since Amazon and Rainbow Resource's prices often fluctuate, we can't guarantee that the exact price you see when you check out is exactly what the price will be when our team processes your order.
If you're concerned about price fluctuations, or if there's a time-sensitive sale that you want to take advantage of, we recommend purchasing your items separately and then submitting them for reimbursement. That'll make sure you get the exact price you see on your screen!
Q: I've filled in all the details for my order, but the "Finalize Order" button is still grayed out. What gives?
A: When you're finalizing your direct order, you'll see a green checkmark appear in the top left corner of your item once you've filled in all of the required details.
If you don't see that green checkmark for one of your items, that means some information is still missing.
Most often, the info that parents are missing at this stage is filling in the dollar amount of your purchase. Double check to make sure you've got that info included!
Q: I started a direct order, but I didn't finish placing it yet. Where can I pick back up where I left off?
A: Head over to the Unfinalized Orders screen in the OpenEd platform! That page will let you finish up any orders that you've already started.
Q: In the OpenEd platform, my direct order says that it's still pending. But when I look at Amazon, it's showing as 'purchased.' What should I trust?
A: If your order is showing as pending on the OpenEd side, then that means your order is pending and we haven't processed it yet!
After you submit your order for approval, Amazon shows that order as 'purchased' on their side. We know that wording can be confusing, but please trust the OpenEd platform as the source of truth!