To supplement your student’s education, you can place direct orders for materials through approved vendors like Amazon and Rainbow Resource – straight through the OpenEd platform.
The cost of your purchases will be deducted from your student’s wallet, so you won’t have to wait to be reimbursed. After our team approves your order, your items will be shipped directly to your door.
How It Works
After logging into our platform, you’ll see a Direct Orders section on the lefthand sidebar.
Below the title Direct Orders, you can click on either Amazon or Rainbow Resource to initiate a shopping session. (Note: At the very beginning of the school year, the Rainbow Resource option might not be available yet. We’ll be adding it soon!)
You can also start a shopping session by clicking on the Shop Amazon button that’s available in the top right corner of the marketplace.
Either way, you’ll be taken to a page that lets you review the available funds for each of your students.
When you’re ready, click on the Start Shopping button, which will redirect you to Amazon or Rainbow Resource (depending on your selection). You can shop around exactly as you would if you’d visited those sites like normal.
After you add all of your items to your cart, you’ll be sent back to the OpenEd platform to confirm your order.
You'll be asked to associate each item with a subject on your student’s education plan so our team has a sense of how your purchases relate to your family’s learning.
We recommend that you fill out the optional field to tell our team how your student will use the item; this gives us important context about how your order connects to your student's personalized education!
Then, select which student's wallet you would like the item to be associated with.
You can also split each purchase between multiple students' wallets. Just click the Add Another Wallet button, then enter how much of the total cost you'd like to be taken from each wallet.
And that’s it! We’ll send you an email letting you know as soon as your purchases are approved. Once they are, you’ll receive tracking info from Amazon or Rainbow Resource via email.
If you have any questions about an order, shoot us a message at [email protected].
Keep in mind: If you order a digital audiobook through a direct order, you will not be able to transfer that audiobook to your personal Audible account.
Viewing Your Orders
To view the status of your orders, click on the Orders menu option from the lefthand sidebar.
This page lets you see all of your orders – which includes both direct orders and anything you’ve purchased through the OpenEd marketplace.
The status of each order is visible in the top right corner of that order’s info card.
Processing Timeline
Typically, your order will be processed within 14 business days from the date you initially submitted it.
Once your order has been approved, the status will be marked as placed in the platform under the Orders tab.
Please note: The actual timeline for materials to be received is dependent on Amazon/Rainbow Resource shipping times for each item. Some items come as quickly as 2 days, and others can take up to two weeks, especially with Rainbow Resource orders.
Canceling An Order
If you need to cancel an order, click on that order’s info card from the Orders page.
If the order is still pending (meaning that it hasn’t been approved/fulfilled yet), you’ll see a Cancel Order button in the top right corner.
Canceling Individual Items In An Order
If you'd like to cancel individual items without canceling your entire pending order, click on the Cancel Item button below the item that you'd like to remove.
The rest of your order will be processed without an issue.
Returning An Order
If you would like to return a direct order, please reach out to our team at [email protected] or chat with one of our support agents by clicking on the little convo icon in the bottom right corner of the OpenEd platform.
Resubmitting A Rejected Order
If one or more items in your direct order is rejected by our staff, you'll get an email letting you know about your order's updated status.
On the Orders page of the OpenEd platform, you have the option to appeal our decision to reject the order.
You'll see an Appeal Decision button in the bottom left corner of the rejected order.
After clicking that button, you'll see a popup asking you to confirm that you would like to appeal the decision.
Once you submit your appeal, our team will review your explanation for why you believe the rejection should be reconsidered.
If we're able to approve the order, you'll get an email letting you know that your items are on the way.