Direct Orders provide a way to request and receive Custom-built course resources or Technology Allowance items.
When you submit a Direct Order Request form in InfoCenter, OpenEd will purchase approved resources and have them shipped directly to the student.
The amount used for the Direct Order will then be deducted directly from the student’s Custom-built period or Technology Allowance funds.
Parents may submit a Direct Order Request form for approved items from Amazon or Rainbow Resource.
Key date:
Direct Order Window - Program start date - February 28
Direct Order Request forms for Custom-built course resources are available on the program start date.
Direct Order Request forms for Technology Allowance items are available starting September 25 (January 15 for the mid-year program).
How to create a Wish List:
Amazon:
Slide Instructions: How to Create an Amazon Wish List
Important: Be sure to select View Only, not View and Edit, when sharing your Wish List so the link does not expire:
Rainbow Resource:
Slide Instructions: How to Create a Rainbow Resource Wish List
Please note: Our team can order items that appear on a Wish List.
If you prefer used items or want to take advantage of coupons, please purchase the items and submit the receipts with a Request for Reimbursement form.
How to submit a Direct Order Request:
Before submitting a Direct Order Request form, please ensure each requested item meets the approved supplies and curriculum criteria (here is a list of ideas to help). Then follow the steps below:
Check InfoCenter to make sure your child is demonstrating active participation in the program:
All Weekly Learning Logs have been submitted.
The student’s Homeroom grade is at least 80%.
Create your Wish List through Amazon or Rainbow Resource.
Log in to InfoCenter and click the Reimbursements / Direct Orders button.
Start a Direct Order Request and include your Wish List link.
Please double-check your shipping address, as we can not be responsible for items shipped to an incorrect address.
Watch this three-minute video: How to Submit a Direct Order Request
OpenEd will review your request and place your order within 14 business days of the submitted or resubmitted date in InfoCenter. We’ll email you the order confirmation number when your order has been placed.
How to track an order:
Amazon
If your items have not arrived within ten business days of receiving your order confirmation email, please submit this form, and our Direct Order team member will be in touch.
Rainbow Resource
You can track your order through Rainbow Resource Chat, over the phone at 1.888.841.3456, or by email at [email protected].
Be prepared to provide the name and address of the recipient (refer to your Wish List address) and order confirmation numbers (provided in the order confirmation email).
Direct Order issue:
Please complete this form for each Direct Order with duplicate, wrong, or missing items.
If you need assistance with damaged products, please contact Amazon or Rainbow Resource directly and refer to the order number in your confirmation email.
If you still have questions, we are always happy to help! Please submit a request to [email protected].